Privacy Policy
Jiangsu Haloo Technology Co., Ltd. and its global affiliates (hereinafter referred to as "Haloo", "we", "us", or "our") understand the importance of privacy and will respect your privacy. Please read and understand this "Privacy Policy" (hereinafter referred to as "this Policy") before submitting your personal information to Haloo. This Policy applies to the Haloo websites and products/services that display this privacy policy or link to it. Specifically, this website is operated by Jiangsu Haloo Technology Co., Ltd. (registered in Jiangning District, Nanjing City), and Jiangsu Haloo Technology Co., Ltd. is the personal information controller for the personal information collected by this website.
This policy outlines how Haloo handles your personal information, but it may not cover all possible data processing scenarios. Information about collecting specific data for products or services may be detailed in separate privacy notices or supplementary statements published by Haloo for particular products or services, or in notifications provided at the time of data collection.
This policy may be updated from time to time. We will post any changes to this policy on this page and notify you through email or other appropriate means before the changes take effect. Please check this policy regularly to stay informed about any updates and understand how we protect your personal information. By continuing to use our services, you agree to be bound by the updated privacy policy.
The purpose of formulating this policy is to help you understand the following:
1. How Haloop collects and uses your personal information
2. How Haloop uses Cookies and similar technologies
3. How Haloop discloses your personal information
4. Your rights in relation to personal information processing
5. How Haloop protects your personal information
6. How Haloop handles personal information of minors
7. Third-party providers and their services
8. How your personal information is transferred globally
9. How this policy is updated
10. How to contact Haloop
Personal information refers to any information relating to an identified or identifiable natural person, and does not include information that has been anonymized. When you use Haloop products or services or interact with us, we may collect your personal information. The specific types of data collected will vary depending on the products or services you use and the nature of your interactions with us.
You are not required to provide personal information to Haloop, but in some cases if you choose not to provide it, Haloop may be unable to provide related products or services or respond to or resolve issues you encounter. Haloop will only collect and use your personal information for the purposes set forth in this statement, and the personal information we may collect includes:
(1) Account registration information. When registering an account, we will ask you to provide relevant personal information, including your name, account name, password, email, phone number, etc.
(2) Personal contact information. When you contact us, provide feedback, suggestions, or inquiries, participate in our online or offline activities, or subscribe to marketing materials, you may leave your contact details, including your name, company name, position, email, phone number, etc.
(1) Device and network information. We collect information about your device when you use Haloop products and services, such as device type, device name or model, device identifiers, operating system type and version, browser type and version, screen resolution, language settings, IP address, internet service provider, and other technical information that may vary by product.
(2) Interaction record information. This information is directly submitted by you when you use our website, products, or services and interact with us. For example, information requests you provide to us, including queries you enter or questions or details you provide to obtain customer support; communication records online or by phone, email, or participation in online or offline events.
(3) Log information. When you use Haloop products and services or view content provided by Haloop, Haloop automatically collects and stores necessary log information, such as each access time, accessed page path, client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
Where permitted by law, we may also obtain relevant data from public and commercial third parties or public sources, for example by purchasing statistical data from other companies to support our services.
Haloop may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify an individual. For example, Haloop may collect aggregated statistics such as website traffic. The purpose of collecting this data is to understand how users use our website, products, and services. This allows Haloop to improve our services and better meet customer needs. Haloop may decide to collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will strive to keep your personal information separate from non-identifiable data and to use the two types of data separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information and subject to this policy.
We may use your personal information for the following purposes:
(1) Account creation. Customers interested in Haloop products and services may create a Haloop account. This account can provide identity authentication and access control to protect the security of products and services when you use them; contact you and send you important notifications. To create an account, we collect the personal information you provide to us, including your name, account name, password, email, phone number, and country or region.
(2) Responding to your interaction requests. When you visit our website, participate in online or offline events, request changes, or request information you have asked for (such as marketing materials, white papers, or e-books for products or services), and when you contact us about any issue or product information (such as requesting technical support, providing feedback, suggestions, or inquiries),
we collect the following information about you:
(3) Recommending relevant content, products, or services to you. With your consent, we may send you information about products and services that may interest you; invite you to participate in Haloop events (including promotional events), market research, or satisfaction surveys; or provide you with personalized content and services when you visit websites, apps, and other online platforms. We collect the following information about you:
Based on the above purposes, we may collect the following related information from you:
To ensure the website operates normally, we sometimes store small data files called cookies on your computer or mobile device. A cookie is a plain text file stored on your computer or mobile device by a web server. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, site name, and some numbers and characters. Through cookies, a website can store user preferences or items in a shopping cart.
Haloop enables cookies for the same reasons as most websites or internet service providers: to improve user experience. With cookies, a website can remember a user’s one-time visit (using session cookies) or multiple visits (using persistent cookies). Cookies can retain settings such as language, font size, and other browsing preferences on your computer or mobile device. This means users do not have to reset preferences each time they visit. If a website does not use cookies, it treats each visit as a new visitor. For example, if you log into a website and then go to another page, the site will not recognize you and you may be logged out again. Haloop will not use cookies for any purposes other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most browsers have features to block cookies. However, if you do so, you will need to manually change your settings each time you visit our website.
In addition to cookies, we also use other similar technologies on our website, such as web beacons and pixel tags. For example, an email we send may contain a link to Haloop website content. If you click that link, Haloop may track the click to help us understand your product and service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. Through pixel tags in email, we can know whether an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from Haloop's mailing list at any time.
By using our website, you agree to the use of cookies, web beacons, and pixel tags as described above.
Haloop generally does not disclose your personal information externally, except in the following situations:
(1) In cases where certain services are provided by authorized partners of Haloop, Haloop may share your personal information with those partners as described in this policy. For example, when we authorize partners to handle hotlines, send emails, or provide technical support on behalf of Haloop, we require them to use your personal information only to provide services on behalf of Haloop.
(2) We may disclose personal information among Haloop affiliates. We will only disclose your information within Haloop affiliates for specific, clear, and lawful purposes, and only the information necessary to provide the service. For example, when registering a Haloop account, we may need to verify the uniqueness of the account to prevent duplicate registrations.
(3) Haloop may also disclose your personal information to relevant law enforcement agencies or other government authorities when required by applicable law or in response to legal processes. In certain jurisdictions, if Haloop is involved in reorganization, merger, bankruptcy, or liquidation proceedings, your personal information may also be disclosed to transaction parties.
(4) Haloop may also disclose your data when there is a reasonable need, such as to perform a contract or when we believe disclosure is necessary and appropriate to prevent bodily injury, property damage, or investigate potential or actual unlawful activity.
You should ensure that all personal information you submit is accurate and complete. Haloop will endeavor to maintain the accuracy and completeness of personal information and update this data in a timely manner.
Subject to applicable legal requirements, you may
(1) have the right to access and copy specific personal information we hold about you;
(2) have the right to request that we correct or delete inaccurate personal information;
(3) refuse or limit our use of your personal information;
(4) request that we delete your personal information;
(5) request an explanation of our personal information processing rules.
To ensure security, you may need to provide a written request. We will verify your identity in accordance with local legal requirements. If we have reasonable grounds to believe that these requests are fraudulent, impracticable, or harmful to others’ privacy rights, we will refuse to process them.
Where permitted by applicable law, if Haloop processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, withdrawal of consent does not affect the lawfulness or validity of our processing of your personal information based on your consent before withdrawal, nor does it affect our processing of your personal information on other lawful bases.
Haloop values the security of personal information. We use appropriate physical, managerial, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, alteration, damage, or loss. For example, we use encryption technology to ensure data confidentiality; protective mechanisms to prevent malicious attacks; access control mechanisms to ensure only authorized personnel can access personal information; and we conduct security and privacy training to strengthen employees’ awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please note that no security measure is perfect.
We will retain your personal information only for as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law. Because retention periods may vary depending on different scenarios, products, and services, the criteria we use to determine retention periods include: the time needed to retain personal information to complete the business purpose, including providing products and services, maintaining relevant transaction and business records, managing and improving product and service performance and quality, ensuring the security of systems, products, and services, and responding to possible user inquiries or complaints, troubleshooting, etc.; whether the user consents to a longer retention period; and whether law or contract imposes special data retention requirements. As long as your account is necessary to provide you services, we will retain your registration information. You may also choose to cancel your account. After you cancel your account, we will stop providing products and services based on that account and, absent any legal requirements to the contrary, delete or anonymize the personal information associated with it.
Our products, websites, and services are primarily intended for adults. Children (minors under 14 years old) may not create their own user accounts without the consent of a parent or guardian. For cases where children’s personal information is collected with parental consent, we will only use or disclose such data as permitted by law, with explicit consent from the parent or guardian, or as necessary to protect the child. If Haloop discovers that it has collected a child’s personal information without verifiable parental consent, it will attempt to delete the relevant data as soon as possible.
To ensure a smooth browsing experience, you may receive content or web links provided by third parties outside of Haloop and its partners (hereinafter referred to as “third parties”). Haloop has no control over such third parties. You may choose whether to access links, content, products, and services provided by third parties.
Haloop cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to a third party, please review that third party’s privacy policy.
Haloop is a multinational company, which means the personal information we collect may be processed in the country or region where you use the products or services, or in other countries or regions where Haloop, its affiliates, subsidiaries, service providers, or business partners have operations, or may be accessed from those countries or regions. The data protection laws in those countries or regions may differ. In such cases, Haloop will take measures to ensure the data we collect is processed in accordance with this policy and applicable laws. For example, when personal information of data subjects located in the EU is transferred to countries or regions that do not have an equivalent level of data protection recognized by the EU, Haloop will use legal mechanisms such as signing Standard Contractual Clauses approved by the European Commission, or request your consent for cross-border transfer of personal information, or implement data anonymization or other security measures before the cross-border transfer. Personal information collected and processed in the People’s Republic of China will be stored within the People’s Republic of China.
Haloop reserves the right to update or revise this policy from time to time. If our privacy policy changes, we will post the latest version here. If we make material changes to the privacy policy, we may also notify you through different channels, such as posting a notice on our website or issuing a separate notice to you.
If you have any privacy complaints or questions and wish to contact Haloop's data protection officer, send an email to: info@haloop.io. Generally, we will respond within fifteen business days. If you are not satisfied with our response, especially if our personal information processing practices have harmed your legal rights, you may also file a complaint or report with regulatory authorities such as the Cyberspace Administration, telecommunications, public security, or industry and commerce departments.
This policy outlines how Haloo handles your personal information, but it may not cover all possible data processing scenarios. Information about collecting specific data for products or services may be detailed in separate privacy notices or supplementary statements published by Haloo for particular products or services, or in notifications provided at the time of data collection.
This policy may be updated from time to time. We will post any changes to this policy on this page and notify you through email or other appropriate means before the changes take effect. Please check this policy regularly to stay informed about any updates and understand how we protect your personal information. By continuing to use our services, you agree to be bound by the updated privacy policy.
The purpose of formulating this policy is to help you understand the following:
1. How Haloop collects and uses your personal information
2. How Haloop uses Cookies and similar technologies
3. How Haloop discloses your personal information
4. Your rights in relation to personal information processing
5. How Haloop protects your personal information
6. How Haloop handles personal information of minors
7. Third-party providers and their services
8. How your personal information is transferred globally
9. How this policy is updated
10. How to contact Haloop
1. How Haloop collects and uses your personal information
1.1 How Haloop collects your personal information
Personal information refers to any information relating to an identified or identifiable natural person, and does not include information that has been anonymized. When you use Haloop products or services or interact with us, we may collect your personal information. The specific types of data collected will vary depending on the products or services you use and the nature of your interactions with us.
You are not required to provide personal information to Haloop, but in some cases if you choose not to provide it, Haloop may be unable to provide related products or services or respond to or resolve issues you encounter. Haloop will only collect and use your personal information for the purposes set forth in this statement, and the personal information we may collect includes:
1.1.1 Information you provide to Haloop
(1) Account registration information. When registering an account, we will ask you to provide relevant personal information, including your name, account name, password, email, phone number, etc.
(2) Personal contact information. When you contact us, provide feedback, suggestions, or inquiries, participate in our online or offline activities, or subscribe to marketing materials, you may leave your contact details, including your name, company name, position, email, phone number, etc.
1.1.2 Information obtained while you interact with us or use our products and services
(1) Device and network information. We collect information about your device when you use Haloop products and services, such as device type, device name or model, device identifiers, operating system type and version, browser type and version, screen resolution, language settings, IP address, internet service provider, and other technical information that may vary by product.
(2) Interaction record information. This information is directly submitted by you when you use our website, products, or services and interact with us. For example, information requests you provide to us, including queries you enter or questions or details you provide to obtain customer support; communication records online or by phone, email, or participation in online or offline events.
(3) Log information. When you use Haloop products and services or view content provided by Haloop, Haloop automatically collects and stores necessary log information, such as each access time, accessed page path, client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
1.1.3 Information from third-party sources and public sources
Where permitted by law, we may also obtain relevant data from public and commercial third parties or public sources, for example by purchasing statistical data from other companies to support our services.
Haloop may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify an individual. For example, Haloop may collect aggregated statistics such as website traffic. The purpose of collecting this data is to understand how users use our website, products, and services. This allows Haloop to improve our services and better meet customer needs. Haloop may decide to collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will strive to keep your personal information separate from non-identifiable data and to use the two types of data separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information and subject to this policy.
1.2 How Haloop uses your personal information
We may use your personal information for the following purposes:
(1) Account creation. Customers interested in Haloop products and services may create a Haloop account. This account can provide identity authentication and access control to protect the security of products and services when you use them; contact you and send you important notifications. To create an account, we collect the personal information you provide to us, including your name, account name, password, email, phone number, and country or region.
(2) Responding to your interaction requests. When you visit our website, participate in online or offline events, request changes, or request information you have asked for (such as marketing materials, white papers, or e-books for products or services), and when you contact us about any issue or product information (such as requesting technical support, providing feedback, suggestions, or inquiries),
we collect the following information about you:
| Data Item | Purpose | |
|---|---|---|
| Contact information | Information you provide such as name, email, phone number, address, company name, position, etc. | Used to communicate with you, such as sending you subscribed emails, responding to your inquiries, feedback, or suggestions, or sending you event gifts. |
| Interaction records | Your information requests, calls, emails, online and offline event records, etc. | Responding to your requests, such as sending you subscribed emails, obtaining your opinions, suggestions, or inquiries, or sending you event gifts. |
(3) Recommending relevant content, products, or services to you. With your consent, we may send you information about products and services that may interest you; invite you to participate in Haloop events (including promotional events), market research, or satisfaction surveys; or provide you with personalized content and services when you visit websites, apps, and other online platforms. We collect the following information about you:
| Data Item | Purpose | |
|---|---|---|
| Contact information | Your provided name, email, phone number, company name, position, industry, etc. | Used to communicate with you and, with your consent, send relevant marketing information, invite you to participate in Haloop events, and recommend products or services that may interest you. |
| Interaction records | Records of interactions such as loading web pages, playing videos, downloading PDF files, sharing to social media, etc. | To understand your interests in our website or products, so that we can provide more accurate and appropriate information or services. |
| Device and network information | Device type, device name or model, device identifiers, operating system type and version, browser type and version, screen resolution, language settings, IP address, internet service provider, etc. | Used to aggregate and analyze access performance and statistics of websites, apps, and other online platforms to continuously optimize your user experience. |
If you do not wish to receive such information, you can unsubscribe at any time by following the instructions in text messages or other methods we provide.
(4) Other circumstances- Investigate errors when you choose to send us error details.
- Protect the security of our products, services, and customers or users, and implement and improve our loss prevention and anti-fraud programs.
- Comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
Based on the above purposes, we may collect the following related information from you:
| Data Item | Purpose | |
|---|---|---|
| Log information | Service request time, request protocol type, client IP address, request success status, requested resource path, client device information (such as device type, operating system type and version), etc. | Fulfill legal obligations, ensure reliable, secure and stable operation of products or services, and optimize products and services. |
2. How Haloop uses cookies and similar technologies
2.1 Cookies
To ensure the website operates normally, we sometimes store small data files called cookies on your computer or mobile device. A cookie is a plain text file stored on your computer or mobile device by a web server. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, site name, and some numbers and characters. Through cookies, a website can store user preferences or items in a shopping cart.
Haloop enables cookies for the same reasons as most websites or internet service providers: to improve user experience. With cookies, a website can remember a user’s one-time visit (using session cookies) or multiple visits (using persistent cookies). Cookies can retain settings such as language, font size, and other browsing preferences on your computer or mobile device. This means users do not have to reset preferences each time they visit. If a website does not use cookies, it treats each visit as a new visitor. For example, if you log into a website and then go to another page, the site will not recognize you and you may be logged out again. Haloop will not use cookies for any purposes other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most browsers have features to block cookies. However, if you do so, you will need to manually change your settings each time you visit our website.
2.2 Web beacons and pixel tags
In addition to cookies, we also use other similar technologies on our website, such as web beacons and pixel tags. For example, an email we send may contain a link to Haloop website content. If you click that link, Haloop may track the click to help us understand your product and service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. Through pixel tags in email, we can know whether an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from Haloop's mailing list at any time.
By using our website, you agree to the use of cookies, web beacons, and pixel tags as described above.
3. How Haloop discloses your personal information
Haloop generally does not disclose your personal information externally, except in the following situations:
(1) In cases where certain services are provided by authorized partners of Haloop, Haloop may share your personal information with those partners as described in this policy. For example, when we authorize partners to handle hotlines, send emails, or provide technical support on behalf of Haloop, we require them to use your personal information only to provide services on behalf of Haloop.
(2) We may disclose personal information among Haloop affiliates. We will only disclose your information within Haloop affiliates for specific, clear, and lawful purposes, and only the information necessary to provide the service. For example, when registering a Haloop account, we may need to verify the uniqueness of the account to prevent duplicate registrations.
(3) Haloop may also disclose your personal information to relevant law enforcement agencies or other government authorities when required by applicable law or in response to legal processes. In certain jurisdictions, if Haloop is involved in reorganization, merger, bankruptcy, or liquidation proceedings, your personal information may also be disclosed to transaction parties.
(4) Haloop may also disclose your data when there is a reasonable need, such as to perform a contract or when we believe disclosure is necessary and appropriate to prevent bodily injury, property damage, or investigate potential or actual unlawful activity.
4. Your rights in personal information processing activities
You should ensure that all personal information you submit is accurate and complete. Haloop will endeavor to maintain the accuracy and completeness of personal information and update this data in a timely manner.
Subject to applicable legal requirements, you may
(1) have the right to access and copy specific personal information we hold about you;
(2) have the right to request that we correct or delete inaccurate personal information;
(3) refuse or limit our use of your personal information;
(4) request that we delete your personal information;
(5) request an explanation of our personal information processing rules.
To ensure security, you may need to provide a written request. We will verify your identity in accordance with local legal requirements. If we have reasonable grounds to believe that these requests are fraudulent, impracticable, or harmful to others’ privacy rights, we will refuse to process them.
Where permitted by applicable law, if Haloop processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, withdrawal of consent does not affect the lawfulness or validity of our processing of your personal information based on your consent before withdrawal, nor does it affect our processing of your personal information on other lawful bases.
5. How Haloop protects and retains your personal information
Haloop values the security of personal information. We use appropriate physical, managerial, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, alteration, damage, or loss. For example, we use encryption technology to ensure data confidentiality; protective mechanisms to prevent malicious attacks; access control mechanisms to ensure only authorized personnel can access personal information; and we conduct security and privacy training to strengthen employees’ awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please note that no security measure is perfect.
We will retain your personal information only for as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law. Because retention periods may vary depending on different scenarios, products, and services, the criteria we use to determine retention periods include: the time needed to retain personal information to complete the business purpose, including providing products and services, maintaining relevant transaction and business records, managing and improving product and service performance and quality, ensuring the security of systems, products, and services, and responding to possible user inquiries or complaints, troubleshooting, etc.; whether the user consents to a longer retention period; and whether law or contract imposes special data retention requirements. As long as your account is necessary to provide you services, we will retain your registration information. You may also choose to cancel your account. After you cancel your account, we will stop providing products and services based on that account and, absent any legal requirements to the contrary, delete or anonymize the personal information associated with it.
6. How Haloop handles personal information of minors
Our products, websites, and services are primarily intended for adults. Children (minors under 14 years old) may not create their own user accounts without the consent of a parent or guardian. For cases where children’s personal information is collected with parental consent, we will only use or disclose such data as permitted by law, with explicit consent from the parent or guardian, or as necessary to protect the child. If Haloop discovers that it has collected a child’s personal information without verifiable parental consent, it will attempt to delete the relevant data as soon as possible.
7. Third-party providers and their services
To ensure a smooth browsing experience, you may receive content or web links provided by third parties outside of Haloop and its partners (hereinafter referred to as “third parties”). Haloop has no control over such third parties. You may choose whether to access links, content, products, and services provided by third parties.
Haloop cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to a third party, please review that third party’s privacy policy.
8. How your personal information is transferred globally
Haloop is a multinational company, which means the personal information we collect may be processed in the country or region where you use the products or services, or in other countries or regions where Haloop, its affiliates, subsidiaries, service providers, or business partners have operations, or may be accessed from those countries or regions. The data protection laws in those countries or regions may differ. In such cases, Haloop will take measures to ensure the data we collect is processed in accordance with this policy and applicable laws. For example, when personal information of data subjects located in the EU is transferred to countries or regions that do not have an equivalent level of data protection recognized by the EU, Haloop will use legal mechanisms such as signing Standard Contractual Clauses approved by the European Commission, or request your consent for cross-border transfer of personal information, or implement data anonymization or other security measures before the cross-border transfer. Personal information collected and processed in the People’s Republic of China will be stored within the People’s Republic of China.
9. How this policy is updated
Haloop reserves the right to update or revise this policy from time to time. If our privacy policy changes, we will post the latest version here. If we make material changes to the privacy policy, we may also notify you through different channels, such as posting a notice on our website or issuing a separate notice to you.
10. How to contact Haloop
If you have any privacy complaints or questions and wish to contact Haloop's data protection officer, send an email to: info@haloop.io. Generally, we will respond within fifteen business days. If you are not satisfied with our response, especially if our personal information processing practices have harmed your legal rights, you may also file a complaint or report with regulatory authorities such as the Cyberspace Administration, telecommunications, public security, or industry and commerce departments.
Last updated: May 2026
